The evolution in outsourcing managed IT services, not only allows businesses to leverage the expertise of these service providers, but also increases their own productivity and their revenue. If your business is considering using IT managed services in Brisbane in the near future, the following guidelines should make the selection process easier.
How much experience do they have?
The best way to check on a provider’s industry experience is to check for online reviews, as well as testimonials and case studies. One factor you need to investigate is whether the managed IT services provider can customise their services to suit your needs or whether they simply have a generic list of services for every client.
What managed IT services do they offer?
Aligning your business with a managed service provider who can offer you additional services as your business grows is a sensible option. For example, instead of simply searching for IT managed services in Brisbane look for a data centre that also offers dedicated servers, colocation and other cloud services.
What security do they offer?
With the increase in hacking and threats to data security, it’s vital that your IT service provider is up to date with the industry’s best practices. This is a topic that you need to discuss thoroughly with potential providers, so that you can feel confident that the security of your data is their priority.
Do they offer proactive maintenance?
Having someone available to fix your IT problems is great, but with a company that offers managed IT services you want any potential problems to be caught before they become an issue. This can only come about if your provider understands your infrastructure well enough to always be on top of any potential problems.
Do they offer a dedicated support manager?
Whilst proactive management is important, problems still arise and when this happens you will want your provider’s help as soon as possible. It’s important to ensure that you have the right type of support you need from your managed IT services in Brisbane.
What are their costs?
Cost is always an issue, but selecting the cheapest IT provider isn’t always the best strategy. You have to balance the cost of the services provided, against the costs of managing these services in-house, as well as in time lost when your IT services are down and your employees are struggling to fix the issue.
Why not arrange a free consultation with one of our managed IT service specialists and let’s discuss how Capital IT Solutions can help your business grow.