In the modern age, it’s not unreasonable to expect that most people have a little bit of knowledge of computers and electronic devices in general. But does that make most people experts in the field of information technology (IT)? This lack of knowledge is one of the biggest reasons why managed IT services are essential for most businesses.
Technology has come a very long way over the last 50 years in particular. To quote Bill Gates:
“We had dreams about the impact [computers] could have. We talked about a computer on every desk and in every home. It’s been amazing to see so much of that dream become a reality and touch so many lives.“
I recently had a conversation with Steve Wozniak, the co-founder of Apple, and we agreed that even in those early days, none of us ever envisioned how widespread the personal computer would become in such a short time.
In fact, I can still remember setting up an old Apple IIe when I was in primary school, which by 1987 had grown to quite a large network of computers school wide. By the time I had finished high school in 1992, I’d helped to build a number of computer networks at my school, and had found two good mentors whose expertise and professionalism set me on my path into the world of IT.
In those early years, I witnessed a rapid technological evolution, with new technology quickly relegating last year’s IT systems and networks into obscurity. It’s something that you have to be involved with on a daily basis to stay up to date.
Are we all experts or do we know just enough to be dangerous?
Sometimes, a little bit of knowledge can be a double edged sword. For example, most of us know “a little” about medicine; enough to know that when we have a headache we can take aspirin. We also know a little about the law, and if we were to commit a crime we know that we might be punished or fined for that offence.
So we all have a working knowledge of certain aspects of life, but we need to ask ourselves whether our small amount of knowledge is enough to qualify us as a professional or does it mean we only have a general understanding of the topic?
Every profession requires years of education, dedication and learning to reach a thorough understanding of the subject. I’m no more a doctor than I am an electrician, painter, plumber or mechanic, even though I have some knowledge of each topic. This is why managed IT services can be invaluable to many Australian businesses.
Birth of the “techspert”
Because of the proliferation of technology over the past ten or twenty years, we have seen the birth of a generation of “techsperts”. These are not experts or professionals, but people who have a working knowledge of the topic with few if any qualifications or experience.
Would you entrust your business, data and hardware with a non-professional who doesn’t work in that field every single day, or who dispenses second hand information?
The reason that many people are sucked into engaging non-professional IT specialists is because computers and networks have become easier to use over time, and they are virtually second nature to many people. This hides the fact that IT networks are becoming more complex to build, manage and repair.
Managed IT services – how do we manage your network?
When you engage our specialist managed IT services, we discuss your objectives, then design and build the hardware and software solution to achieve these expected outcomes. We include enough flexibility in the system so that it can grow with your business, delivering your data and frontline business applications both locally and remotely in an efficient, timely, and cost-effective manner.
Other key considerations we address when designing your network solution include:
- Do you have a backup and disaster recovery plan?
- Do your internet speeds match your business requirements?
- Do you have special requirements for operating your frontline business applications?
- Does the existing environment meet the software vendors’ best practices?
- Is the current system regularly maintained?
A professional IT consultant will have amassed years of study and practical experience, and will have built several very solid relationships with a variety of vendors and providers. They will take the time to know their client’s individual needs and the unique requirements of their network, so that they can offer their clients a truly customised service.
At Capital IT, we invest a lot of our time in keeping up to date with new trends and improving our skills. We ensure that our clients are aware of relevant new technologies, so that they can be implemented and maintained where appropriate.
For nearly 20 years, we’ve proudly worked with countless small businesses and had the pleasure of seeing many of these grow into large enterprises.
If you don’t already have an IT management solution in place and would like to explore our managed IT services, or you want to learn more about how we can help grow your business, call us for a chat on (07) 3333 2122 or enquire online.