Specialised IT Services in Brisbane

Welcome to our FAQ page. Capital IT Solutions provide a range of specialised IT Services in Brisbane for small to medium sized organisations who want to streamline their business and take it to the next level. Engaging a company that can help your business grow and expand without the stress of managing your own IT department is a strategy that can give your organisation a significant competitive edge.

On this page, you will find questions that are frequently asked about our IT Services in Brisbane. If you do not see the answer to your question on this page, don’t hesitate to contact a member of our team.

Do I really need to safely remove my USB drive?

Whenever you pull out your USB Stick it will show you a warning about safely removing the drive. Do you ever wonder why you receive this warning? Computer use something called write caching to improve performance. While the file transfer may say it has completed, there’s many times it actually hasn’t finalised. Confused? Sometimes while copying files to a drive, it waits for a few other tasks to complete even after the given task displays the file transfer completed. When you safely remove your USB drive it finishes all tasks before you pull out the device. It’s always advisable to click safetly remove USB device for pen drive so that you avoid unnecessary loss of important data and files and corruption of projects.

How do I keep my laptop’s battery in good health?

Laptop batteries don’t last forever; the more you use, the more it sucks the life out of your laptop battery. Laptops previously used nickel cadmium batteries that had poor battery retaining power and constantly needed charging. Now most electronic gadgets run on Lithium Ion batteries, they provide better battery life and are easy to take care of.  One way to extend your battery life is to unplug it before it reaches 100 percent. Charging the laptop upto 80 percent and then letting it drain to 40 percent will prolong the battery life. Therefore, avoid keeping your laptop on charge for long hours because it shortens the life span of the battery. Other ways to save battery life is to keep it cool and avoid charging it when the charge is at 100 percent.

Is it safe to use public Wi-Fi?

Many cafes, eateries and shopping centres are providing free wi-fi as a method of attracting customers into their stores. However, little do they know about problems exist in using free wi-fi. These hotspots are an easy target for hackers and they can steal passwords and other valuable information from your device. To avoid hackers from hacking into personal information, some precaution can be taken while using these open hotspots. It is advised that you should turn of sharing, enable firewall on your computer, use SSL whenever possible, use virtual private network, turn of wi-fi when you are not using it and lastly, run a virus scan after using the network.

What do viruses, trojans and other malware do?

The web is arguably a dangerous place with viruses, hackers, spyware, malware and phishing sites. A virus is a program that attaches itself onto a file and keeps multiplying as the file is being used. A virus can damage a device by using up all the memory space, slowing down the device and sometimes damaged it completely. It can also damage and destroy data files and make disks unreadable. Trojan viruses are designed to look like file and software that is safe to use. They don’t replicate like viruses but make a easy way for virus to infect the device. The Trojan virus can block, delete, modify and copy data that you are not aware of. The best way to save your computer from these malicious viruses is to install the latest and best anti-virus software, which has become an absolute essential these days.

What is online privacy?

Very few people take steps to improve their online privacy. People care about their passwords being hacked but don’t care about information posted on social networks. With social sites like Facebook and Twitter becoming popular, we knowingly or unknowingly give away all sorts of information about ourselves. It is important to make sure that private information reveal in public because that information might become useful to others to keep a track on you.

Why am I not able to go online

The reason for this is usually very simple and easy to fix, first step is to check if your modem is powered up and its usually a good idea to give it a restart to ensure connectivity.

Why isn’t it working, it was working fine yesterday!?

Firstly, don’t panic! Hardware and software at times don’t get along! It’s best to look at the problem objectively, and most times it may be easily fixed by a simple reboot of your computer.

If that doesn’t help or you’re just not sure, please don’t hesitate to give your friendly helpdesk a call for a quick resolution.

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