Cloud Phone Services Help Your Business Communicate

In today’s fast paced business environment, if your communications network isn’t reliable, up-to-date and easily scalable, then you have a problem. With the increasing shift to the cloud, phone services have now become faster, cheaper and easily scalable.

That’s why Capital IT Solutions offers our clients a range of cloud based phone services that empowers your company to safely grow and expand whilst benefiting from the latest in cloud phone technology. With our help, your migration, integration and long term use of cloud based phone services is simple and hassle free.

How Do Cloud Phone Services Work?

Cloud phone services work through a SIP service provider, so when you dial a phone number, your service provider handles the routing. The analog voice signals are converted into data packets and transmitted over your internet connection. That’s how you’re connected to the person you’re calling.

Once you decide to migrate to a cloud based phone service, there are two options for replacing your company’s individual phone extensions. These options are a Network Handset or Softphone, and an app on a tablet, smartphone or computer. In both cases, you’re calling from a modern, easy-to-use interface and can establish a phone call in a split second.

Since your communication network now operates in the cloud, you can manage your business’s phone system through an online dashboard. Cloud phone services give you complete control over phone numbers, call forwarding, new users, and more.

An Added benefit is that your cloud phone system may integrate with your CRM, line of business applications or other platforms, such as Microsoft teams or Zoom to compliment and unify your video conferencing experience.

7 Benefits of a Cloud Based Phone System

There are numerous reasons why millions of companies have migrated to a cloud based phone system and continue to do so on a daily basis. You, however, need to make the right decision for your business, so let’s take a look at 7 real-world benefits to your company when you migrate your phone system to the cloud.

1. Quick and easy implementation

The implementation of cloud based phone services doesn’t require any on-site infrastructure. This advantage means that your cloud based communications can be up and running within a few days, potentially even within a day.

2. Lower cost of running your business’s phone system

With cloud based communications, there are no unexpected maintenance costs or bills. And if you’re on a tight budget and want to get started with as few initial costs as possible, you can postpone buying VoIP phones and use laptops with headsets through a softphone app.

3. Robust, powerful calling features

Advanced calling features that come with cloud based phone services allow you to work smarter, more efficiently and focus on the right tasks at the right time. You can avoid manual, repetitive tasks and optimise team collaboration and customer support.

4. Increased flexibility and scalability

Cloud phone services make scaling your communication network very simple and easy. More specifically, a VoIP cloud solution allows you to add more users in just a few clicks.

5. Increased mobility

When you migrate to the cloud, your employees can access their company phone lines wherever they are, as long as they have an internet connection. It’s not just about answering phone calls, as your staff can access their voicemail, and even set up or change call routing on the go.

6. Simplify work with integrated communications

Cloud based communications consolidate everything into a single user interface. You can use this interface to collaborate with colleagues, and manage customers, analyse real-time data, collect feedback, and move important projects forward.

7. Superior reliability and resilience

Reputable cloud phone solutions provide 99.999% uptime so you can keep working unaffected no matter what happens. It also has built-in redundancy, so in the case of jitter or similar issues, your calls stay online and you always have a backup you can use.

To discuss how cloud phone services can help your business move forward, contact Capital IT Solutions on 07 3333 2122 or send us an email enquiry today.